How can we help?

Bracelets ship for a flat $4.95 per order, and everything else ships free. Every parcel is fully tracked, wherever you are.

We prepare and dispatch orders within 1–2 business days. As soon as it is on its way, you will get an email with your tracking link.

Once your order has shipped:

• US, UK, Canada, Australia and New Zealand: 4–12 days
• Europe: 5–14 days
• Everywhere else: usually 10–20 business days

Use the link in your shipping email, or enter your order number on our Track My Order page.

Please check your spam or promotions folder first. Tracking links can take up to 24 hours to start working. Still nothing? Email support@maya01.com and we will send it to you.

Check your mailbox, with neighbours and any building reception, and give it 24 hours, as carriers sometimes mark parcels delivered a little early. If it still hasn't arrived, email support@maya01.com and we will look into it with the carrier.

Yes, as long as it hasn't shipped yet. Email support@maya01.com with your order number as soon as you can and we will update or cancel it. Once an order has shipped it can't be changed, but you can still return it.

We ship worldwide for free. Any customs duties or import taxes charged by your country are not included in your order and may be collected on delivery.

You have 30 days from delivery to return a piece. It should be unworn and in its original packaging, with everything it came with.

Email support@maya01.com with your order number and the reason for your return. We reply within 24 hours with the return instructions. Please contact us before sending anything back.

Once your return arrives, we check it within 1–2 business days and refund your original payment method. Most banks show the refund within 10 business days.

Yes. Return the original piece and place a new order for the one you would like. It is the quickest way to get it.

We are so sorry. Email support@maya01.com with your order number and a photo, and we will send a replacement or refund you, at no cost to you.

Our bracelets are made from surgical-grade 316L stainless steel, a hypoallergenic, tarnish-resistant steel used in fine jewellery and watchmaking. Gold and rose gold finishes are 18K gold PVD for a colour that lasts.

Our pieces are made for everyday wear and are splash-resistant, but take them off before swimming or showering to keep them bright. Keep perfume and lotions off the metal, and wipe it with a soft dry cloth after wearing.

Our cuffs are open, so they slip on easily, and fit most wrists of about 15–17 cm (5.9–6.7 in). Please don't bend a cuff to resize it.

Yes. Every piece comes with a free 2-year warranty against manufacturing defects. Just email support@maya01.com with your order number and a photo.

Yes. Every piece arrives in a MAYA 01 gift box, ready to give.

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay, plus any others shown at checkout. Checkout is secure and encrypted.

Prices show in your local currency automatically, and you pay in that currency at checkout. You can change your country at the bottom of any page.

Yes. Enter your code on the checkout page and it will be applied to your total.